Mycalls is a suite of applications which includes call management, call centre management, call recording and CTI. It is designed to integrate seamlessly with NEC telephone systems. It provides real time information about every aspect of telephone use and performance for your business.
It is the complete call management solution for the SV9100 and SL2100 Telephone Systems. Features include...
- Scheduled Call Reporting
- GDPR & MFID2 Compliant Call Recording
- Click to Dial & Desktop Integration
- Call Centre Applications
- Operator Console
- Presence & Instant Messenger
However, we understand that any call management package is only as good as the support, service and training that comes with it. We have a team of accredited technicians providing remote and onsite support on the Mycalls Application as well as an online portal with useful self help documents, user guides and training videos.
Regardless of size, any organisation that uses the telephone to keep in touch with it's customers will benefit. It is not just for call centres. It is ideal for busy sales departments and helpdesks or even for healthcare or other professionals. You can tailor your own solution by combining different Mycalls Applications.
- Manage & Measure Marketing Activity
- Reduce Costs
- Reduce Missed Calls
- Quickly Resolve Disputes with Call Recording
- Improve Customer Perception & Service
- Improve Staff Efficiency & Training
We have been working with NEC and Mycalls since it's release and we have developed a wealth of knowledge and experience. Combined with our support capability and our understanding of the needs of small business and call centres we believe we offer an unrivalled service and support experience for Mycalls users.