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We understand that you and your staff want to get on with day to day business. The technology should look after itself. We have designed our support offering to take the hassle out of your communications at a sensible cost.

Unlimited Remote Support & Configuration Changes

We understand that you and your team want to focus on what you are good at without the need to manage increasingly complex systems, that's why unlimited remote support & configuration changes are included in our support contracts

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Guaranteed 4 Hour Response

We understand that communications are vital to any business and any downtime can result in a loss of business. We guarantee a fast response to supported customers in the rare event of issues.

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Onsite Fault Finding & Testing

Where issues can not be resolved remotely, our team of friendly and experienced technicians will promptly attend site with replacement parts and specialist tools to diagnose and fix issues.

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Hardware Replacement

In the rare event of equipment failure we will replace faulty hardware like for like. We have a large stock holding at our Bolton offices as well as one hour access to the largest stock of replacement parts in the UK.

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We have invested heavily in our support offering. Award winning remote access and help desk software allows us to deliver and measure the quality of our support service. We are proud of the excellent retention rate on our support service with all customers renewing in the last year.

When things go wrong, there can be serious disruption to your business, our support offering is there to give you peace of mind and predictable costs.

" I am particularly proud of the fact that year on year our retention rate with clients on support contracts has been excellent. We make big promises about our service and I believe this shows that we fulfill those promises."

Gareth Worrall (Operations Director)

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Company Info

Paragon Business Park, Chorley New Road, Bolton, BL6 6HG

Tel: 01204 69 1188

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