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Mycalls is a suite of applications which includes call management, call centre management, call recording and CTI. It is designed to integrate seamlessly with NEC telephone systems. It provides real time information about every aspect of telephone use and performance for your business.

It is the complete call management solution for the SV9100 and SL2100 Telephone Systems. Features include...

  • Scheduled Call Reporting
  • GDPR & MFID2 Compliant Call Recording
  • Click to Dial & Desktop Integration
  • Call Centre Applications
  • Wallboard
  • Operator Console
  • Presence & Instant Messenger

However, we understand that any call management package is only as good as the support, service and training that comes with it. We have a team of accredited technicians providing remote and onsite support on the Mycalls Application as well as an online portal with useful self help documents, user guides and training videos.

Regardless of size, any organisation that uses the telephone to keep in touch with it's customers will benefit. It is not just for call centres. It is ideal for busy sales departments and helpdesks or even for healthcare or other professionals. You can tailor your own solution by combining different Mycalls Applications.

  • Manage & Measure Marketing Activity
  • Reduce Costs
  • Reduce Missed Calls
  • Quickly Resolve Disputes with Call Recording
  • Improve Customer Perception & Service
  • Improve Staff Efficiency & Training

We have been working with NEC and Mycalls since it's release and we have developed a wealth of knowledge and experience. Combined with our support capability and our understanding of the needs of small business and call centres we believe we offer an unrivalled service and support experience for Mycalls users.


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Mycalls Manager

Managers enjoy a real time overview of the telephone activity of their team, who is on a call, who is holding, who is off-hook and how many callers hang up before they are answered. Mycalls Manager also includes useful features such as Wallboards, Real Time Alarms and Scheduled Reports. Save money, win new business and increase customer service levels with one software package.
Book a Live Demo

Mycalls Call Recorder

GDPR and MFID2 Compliant Call Recording to help you demonstrate compliance, resolve disputes and improve staff training and customer service. Call Recorder is encrypted and Fully Audited. It also supports stop start recording either by user intervention or by preset conditions. This ensures you can take payments over the phone and remain complaint.
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Mycalls Desktop

Mycalls Desktop introduces several convenient and time saving features for your employees, such as highlight and dial from virtually any Windows Application, Screen Pop with off shelf & bespoke CRM packages and full Presence with Calendar Integration. It also gives users access to individual call logs, Corporate Directories and Actions Views so they can view status and quickly transfer calls to colleagues.
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Mycalls Operator Console

Mycalls Operator Console makes efficient, professional call handling achievable with a highly visual interface for ease of use. Answer calls in any order, view the status of colleagues and quickly transfer using drag and drop technology. Other time savers include corporate directory, instant messaging and click to email, all designed to give your customers a sharper response.
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Mycalls Call Centre

Includes all the features of Mycalls Manager but takes reporting to the next level. Unavailable codes allow you to monitor how staff are spending their time. Completion codes show you the type of calls you are getting, for example Sales or Accounts and if they need any follow up action. Agent Control allows Supervisors to easily switch agents between queues.
Book a Live Demo

Mycalls Enterprise

In a large multi site enterprise oversight is essential for effective management. Enterprise Version gives you the all the benefits of Mycalls across your entire estate with centralised configuration and overview. See how individual branches are performing and use the data to better allocate resources. Ensure consistent customer service and improve customer perception.
Book a Live Demo

Our Services

We understand that any call management package is only as good as the support, service and training that comes with it. We have a team of accredited technicians providing remote and onsite support on the Mycalls Application as well as an online portal with useful self help documents, user guides and training videos.

Installation & Upgrades

We provide a range of installation and upgrade services for the Mycalls suite of applications. From onsite and remote installation to the design and build of custom Mycalls servers.and user training services. We combine our wealth of experience and training to deliver a reliable and cost effective solution for your business, on time and on budget. Contact us for pricing and availability.
Get a Quotation

Ongoing Support

Our experienced and manufacturer accredited technicians deliver support through award winning remote desktop and ticketing software which includes self help resources such as user documents and video guides. Our support includes upgrades via service packs and unlimited configuration changes, such as setting up wallboards or configuring reports.
Get Support for Mycalls

User Training

We provide remote and onsite training for system administrators and users of Mycalls applications. All training is delivered by accredited but more importantly, experienced Mycalls Technicians who have a wealth of hands on experience with the product. Training can be delivered at your premises, by remote session or at our training facilities in Manchester UK.
Book Training Session

Resources & FAQ's

Please see useful resources below. Please note that if you are an existing customer you may wish to refer to bespoke guides on the portal or arrange an online training session. If you are having trouble accessing the portal please email

NEC Mycalls Brochure.pdf

NEC Mycalls Software.pdf

NEC Mycalls User Guide.pdf

Mycalls has a wide range of features that will suit the needs of any business who supports or sells to their customers over the phone. The great news is that Mycalls is modular and license based, so you only need to buy the features you need. Why not speak to one of our sales team who will review your requirement and provide a no obligation quotation today?

Mycalls supports a wide range of CRM applications such as ACT!, Microsoft Dynamics, Salesforce and Sage. However if your software isn't on the list, it is highly likely that we can complete a custom integration using NEC's custom scripting language.

Sure, if you require an upgrade, ongoing support or you have some issues that need to be fixed contact us today.

Our experienced technicians can support you remotely and are also available for international travel to deliver installation and training services. Please contact us for pricing on +441204 69 1188

Please contact support for software downloads, you may need a specific version, a license or even a bespoke installer. Never try and download the software from unofficial websites.

Sure, over the last 10 years we have worked with small and large resellers throughout the UK and Europe who do not have in house expertise of the Mycalls product.

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Company Info

Paragon Business Park, Chorley New Road, Bolton, BL6 6HG

Tel: 01204 69 1188

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